After Sales Service

Now is when we differentiate ourselves!

Our commitment to you does not end with the delivery of the merchandise, we have long relationships ;-)

We know that good after-sales service is important to you, which is why we have created specific channels for this purpose. We want you to feel calm, accompanied and that your communication with us remains clean and transparent once you have purchased.

To speak with the after-sales department, just send an email to
info@sportechfitness.com or call 944 046 060 and we will contact you within the next 48 business hours.

Technical service in all provinces

To give you the best service, we only work with national providers. In this way we make sure that:

1- You have a technical service next to your house. We have technical service in all provinces from Spain.

2- The technical service will go to your house to see the product and give you the solution that best suits your needs.

We are clear that our differential value is to give you personalized treatment. Take advantage!

Returns

Easy return: return purchases without complications.

  • To process a return you just have to fill out this form clicking here. We will contact you within 48 business hours, speeding up everything as much as possible.

  • When an unjustified return is made (other than due to a product failure or our error in sending the merchandise), the customer will have to pay for the return shipment of the product and the amount of the first shipment will not be refunded. In the event that you do not pay the transport costs of the first shipment, because it was postage paid, because the amount of the order was greater than the established amount, at the time of payment the costs of the first shipment will be deducted.

  • We extend the right of withdrawal (the right of return). In online purchases you have the possibility of returning the product up to 14 days after delivery, at Sportech Fitness We extend it up to 1 year (365 days).
  • You can return or exchange the products while they are unused and in perfect condition (including their accessories, documentation and original packaging).
  • When the return is justified (that is to say that we have made a mistake when sending you the material or that it is defective, broken...) Sportech Fitness is responsible for the transportation costs of collecting and delivering the correct material.
  • The only expense that you have to pay when you make a return (that is not justified) are the transport costs. You can send it to our warehouse with the courier of your choice or we can send it to you with the following amounts, which we will deduct from the return payment.
  1. Products weighing less than 20 Kg: €9.90
  2. Products between 20 and 50 Kg: €19.90
  3. Fitness machines: 49.90€
  • Upon receiving the return, our post-sale team checks that everything is in perfect condition and we will refund you within 48 hours.

    GUARANTEE

    At Sportech Fitness we work with the leading brands on the market and we have the full support of their technical department: more than 50 specialists throughout Spain at your disposal. You will be attended directly by experts, but always accompanied by our after-sales team.

    All our products for domestic use have a minimum guarantee of 3 years from the date of delivery.

    What you have to do

    To process a guarantee, just fill out this form clicking here. We will contact you within 48 business hours, speeding up everything as much as possible.

    When a product is under warranty, the repair or replacement is free, in this case shipping costs and those related to materials and labor are included.

    Important Note: When an unjustified return is made (other than due to a product failure or our error in sending the merchandise), the customer will have to pay for the return shipment of the product and the amount of the first shipment will not be refunded. . In the event that you do not pay the transportation costs of the first shipment, because it was postage paid, because the amount of the order was greater than the established amount, at the time of payment the expenses of the first shipment will be deducted.