FREQUENTLY ASKED QUESTIONS NEW
RETURNS & EXCHANGES
- Conditions for exchanges and returns
- How can I return a product and how much does it cost?
- How and when do I get my money back?
CONTACT SPORTECH FITNESS
- How can I contact Sportech Fitness?
- How long does it take you to answer?
ASSEMBLY SERVICE
AFTER-SALES SERVICE & WARRANTY
- How long is the warranty and what does it cover?
- Who gives the warranty and who do I need to contact if I need to use it?
- How do I activate or apply for the warranty?
- I need out-of-warranty repair. What should I do?
- I have a problem with my machine, but it doesn't look broken. What should I do?
MY ORDER INFORMATION
- Where is my order?
- I want to cancel the order, what should I do?
- I want to modify my order, what should I do?
- My order arrived in the wrong way, what should I do?
- A product in my order has arrived defective, what should I do?
SHIPPING & DELIVERIES
- What is the average delivery time?
- Can I order from the Canary Islands?
- What carriers do you work with and can you track the shipment?
- What should I do when I receive my order?
- What are the transportation costs?
- Are deliveries made on site or at street level?
CAN I FINANCE A PURCHASE?
DAMAGED ORDERS
- What do I have to do when I receive my order?
- What should I do if I receive the package with the box externally damaged?
- I have received my order, the box apparently from the outside is fine, but the product has arrived broken. What should I do?