FREQUENT QUESTIONS
RETURNS / EXCHANGES
- Conditions for exchanges and returns
- How can I return a product and how much does it cost?
- How and when do I get my money back?
CONTACT SPORTTECH FITNESS
- How can I contact Sportech Fitness?
- How long does it take you to respond?
ASSEMBLY SERVICE
AFTER-SALES SERVICE AND WARRANTY
- How long does the warranty last and what does it cover?
-Who provides the warranty and who should I contact if I need to use it?
- How do I activate or request the guarantee?
- I need out-of-warranty repair. That I have to do?
- I have a problem with my machine, but it doesn't seem broken. That I have to do?
MY ORDER INFORMATION
- Where's my order?
- I want to cancel the order, what should I do?
- I want to modify my order, what should I do?
- My order arrived incorrectly, what should I do?
- A product in my order has arrived defective, what should I do?
SHIPPING AND DELIVERY
- What is the average delivery time?
- Can I place orders from the Canary Islands?
- What carriers do you work with and can you track the shipment?
- What should I do when I receive my order?
- What are the transportation costs?
- Are deliveries made on site or at street level?
CAN I FINANCE A PURCHASE?
DAMAGED ORDERS
- What do I have to do when I receive my order?
- What should I do if I receive the package with the externally damaged box?
- I have received my order, the box appears to be fine on the outside, but the product has arrived broken. That I have to do?